Fiserv Device Manager
Device Monitoring: Real-time Monitoring of Self-Service Devices
With Device Manager 5:
Flexible categorization – configurable
Completely flexible definitions
Monitoring of any Device Type
Supports a range of interfaces to devices
Flexible availability reporting
Drill-into sub-categories / individual faults
Powerful Business Analytics
Powered by included IBM Cognos BI
Complete Incident workflow automation
Internal and external workflow
Switch to manual Incident Management on missed SLA
Performance Dashboards
Device Manager Integration with Integrated Currency Manager
Forecast adjustment based on device downtime
Adjust forecasting parameters for all devices at a site based on abnormal usage due to downtime.
More efficient emergency cash management by combining data from Integrated Currency Manager with data from Device Manager to make more informed decisions
Integrated Currency Manager = order day and dispense volume
Device Manager = fault data, service providers, time-of-day, day-of-week
The Web Status Tool enables you to get statuses of your devices from anywhere in the world, via the Web – user login ID and password determines what information you and/or your customers can view.
High level view of all of your ATMs
Summary view of all ATMs with open tickets
Detail view of all open incidents within a ticket
Why Fiserv Device Manager
Network Availability
• Improved Fault classification & management
• Highly automated service dispatch, monitoring and escalation reduces incident dead-time
Management Costs
• Site Management – dispatch based on customer impact
• Scalable, efficient use of IT resources
• Efficient Help Desk agent workflow and management
• Simplified reporting and management dashboards
Improved Service Vendor Management
• Track vendor performance for ack, on-site, resolve, repair
Powerful reporting on service performance